Delete your account

No live accounts yet

Billuxe is not on the App Store or Google Play, and Apple or Google sign-in is not live. The current app does not create a Billuxe account. The steps below apply to a pre-release account, a hosted invoice link, or an account you create when cloud sync becomes available.

Delete a cloud account in the app

1. Open Billuxe. Go to Settings and open Cloud sync.
2. Choose “Delete account”. Read the confirmation, then confirm the deletion.
3. Check the result. The app should confirm that the cloud account was deleted and that invoices and customers on the device were kept.

If you cannot sign in, or the option is not shown in your build, use the email route below. Do not create a new account to try to delete the old one.

Delete by email

Write to us from the email address linked to the account, if you have one. Include the sign-in provider (Apple or Google) and the email address the provider shares. We may ask you to confirm control of that address before deleting anything.

Do not send identity documents unless we ask for them. We will not ask for your Apple or Google password.

What is deleted from our servers

• The cloud account record and its access to synced data.
• Synced invoice and customer records associated with the account.
• Photos and signatures stored in the private R2 media bucket under the account's prefix.

Deletion is intended to be permanent. Backup copies may remain for a short period while they rotate out, and are purged within 30 days.

What is not deleted

• Local data on your device. Invoices, customers, logos, photos and signatures stored only in the app stay there. Delete them in the app or remove the app to erase them.
• Hosted invoice links. These are not tied to a cloud account and expire after 30 days by default, or up to 90 days if a longer expiry was chosen. Email us if you need one removed sooner; include the link or its token.
• Anonymous telemetry. It is keyed to a random install ID, not your account, and raw records are kept for about 10 days before aggregation or deletion. You can switch telemetry off in the app at any time.
• Support email. We keep the conversation until it is resolved and you ask us to delete it, unless we need it for a legal or security reason.

If you never created an account

There is no account to delete. You can remove local data by deleting it in the app or removing the app. Telemetry is not linked to your name or email and is not a user account. If you created a hosted invoice link, it will expire on its own; email us if you want it removed sooner.

How long it takes

We aim to complete verified server-side deletions within 30 days and to confirm by email when it is done. If we need more information to verify the request, the clock starts when we receive it. You can ask for the status of a request at any time.

Questions

Privacy questions that are not about deletion are covered in the Privacy Policy. For anything else, email [email protected].